A transparent warranty policy with clear support
PKG Battery supports customers throughout the product lifecycle with clear warranty terms, a transparent inspection process, and a professional technical support team.
When is a product accepted for warranty service?
A product is accepted for inspection when it meets the basic requirements for policy coverage, identification, condition, and usage history.
The product is covered by the applicable warranty policy.
The product must belong to a category covered by the PKG Battery warranty policy at the time it is received.
The applicable warranty period is still valid.
Warranty validity is determined by purchase information, activation date, or the terms for each product line.
Sufficient product identification is available.
Customers must provide the product code, serial number, purchase information, or related documents for verification.
Labels and identifying marks remain verifiable.
Warranty labels, serial numbers, QR codes, and other product identifiers must remain intact and readable.
The product shows a fault requiring professional inspection.
A technician must receive and inspect the abnormal condition before determining its cause and resolution.
The product was used, installed, and stored according to instructions.
The product must be operated for its intended purpose, installed correctly, and stored as recommended by the manufacturer.
The product has not been opened or repaired by an unauthorized party.
The product must show no signs of unauthorized opening, structural modification, or third-party repair.
Cases of warranty refusal?
Products may be refused warranty service if they do not meet eligibility conditions or fall under one of the following cases.
External Impact
Products showing signs of impact, cracking, denting, or deformation.
Environment & Humidity
Products exposed to water, moisture, rust, or kept in extreme high/low temperatures exceeding specified thresholds.
Incorrect Charger Usage
Using non-genuine chargers or chargers mismatched with manufacturer specifications.
Unauthorized Tampering
Torn or blurred warranty seals, unauthorized opening of battery pack, modding/capacity expansion, or altering BMS parameters.
Warranty reception process
Reduce business waiting time through a streamlined five-step process.
Contact PKG Battery
Send product information, fault details, and your support request.
Verify information
Our technical team checks the model, serial number, warranty period, and operating data.
Technical assessment
Diagnose the cause of the fault remotely or in person.
Warranty processing
Repair, replace components, or exchange the product according to the applicable policy.
Handover & continued support
The product is returned after processing and its operation is monitored when needed.
Contact PKG Battery
Send product information, fault details, and your support request.
Verify information
Our technical team checks the model, serial number, warranty period, and operating data.
Technical assessment
Diagnose the cause of the fault remotely or in person.
Warranty processing
Repair, replace components, or exchange the product according to the applicable policy.
Handover & continued support
The product is returned after processing and its operation is monitored when needed.